Mystery Shopping
See your business through your customers’ eyes
Every interaction matters. From a website enquiry to an in-store conversation, every touchpoint shapes how customers perceive your brand. But how do you know what that experience really feels like? That’s where mystery shopping comes in.
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At One Stop Marketing, we provide tailored mystery shopping services that give you clear, unbiased insights into your customer experience- online, in-store, and over the phone.
Why mystery shopping matters
Your customers’ experience directly impacts loyalty, reputation, and revenue. Mystery shopping helps you see where your service is strong, and where improvements are needed. It’s not about catching staff out; it’s about identifying opportunities to enhance training, consistency, and overall brand experience.
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We design and manage complete mystery shopping programmes that align with your goals, whether that’s improving customer satisfaction, checking compliance, or benchmarking performance across multiple locations.
Our mystery shopping service: what we offer
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Recruitment and management of professional mystery shoppers
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Mystery shopping online, in-store, and over the phone
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Comprehensive reporting and actionable feedback
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Benchmarking and ongoing programme development
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​With our help, you’ll get a true picture of what customers experience when they interact with your brand, and the insight you need to make meaningful improvements.
Ready to see your business the way your customers do?
​Let’s create a mystery shopping programme that uncovers insights, improves service, and strengthens your brand. Talk to One Stop Marketing today to get started.
Get in Touch
One Stop Marketing,
173-175 London Road,
Stoke-on-Trent, ST4 5RW
01782 914118 | 07340 545 701
